Privacy Policy

Introduction

Infinet Solutions Limited ("Infinet", "we", "us", "our") is committed to protecting your personal data and handling it transparently and lawfully. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.

Who We Are (Data Controller)

Infinet Solutions Limited is the data controller for personal data processed through this website and our sales and service processes.

Business address: Wilcox House, Dunleavy Drive, Cardiff, Wales, CF11 0BA
Email: info@infinetsolutions.co.uk
Phone: 029 2252 0704

Information We Collect

Depending on how you interact with us, we may collect:

• Identity and contact data (name, email address, phone number, company name, job title).
• Enquiry and correspondence data submitted via forms, email, phone, or chat.
• Service and account data relevant to quotes, onboarding, billing, support, and delivery.
• Technical and usage data (IP address, browser type, pages visited, referral source, timestamps).
• Marketing preference data (consents, opt-ins/opt-outs, campaign engagement).

How We Use Your Information

We process personal data to:

• Respond to enquiries and provide requested information, quotes, and proposals.
• Deliver telecoms and IT services, manage customer relationships, and provide support.
• Administer contracts, invoicing, compliance, and business operations.
• Improve website performance, user experience, and service quality.
• Conduct lawful B2B marketing and outreach activities where permitted.

Lawful Bases for Processing

We rely on one or more lawful bases under UK GDPR:

• Contract: where processing is necessary to provide services or take pre-contractual steps.
• Legitimate Interests: for running and improving our business, B2B communications, security, and service efficiency.
• Consent: where required for specific marketing or cookie activities.
• Legal Obligation: where we must comply with law or regulatory requirements.

Data Sharing and Third-Party Processors

We use carefully selected suppliers to help us operate our business (for example, hosting, communications, analytics, CRM, and marketing service providers). These partners process data only under contractual safeguards and only for authorised purposes.

We engage carefully selected third-party partners and service providers who process personal data on our behalf in compliance with GDPR. From time to time, we appoint digital marketing agencies to conduct outreach and marketing activities on our behalf. As part of these activities, personal data may be processed in accordance with applicable data protection laws. Our appointed data processors include:

(i) Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io. Sopro is registered with the ICO Reg: ZA346877. Their Data Protection Officer can be emailed at: dpo@sopro.io

International Transfers

Where personal data is transferred outside the UK, we implement appropriate safeguards such as adequacy decisions or approved contractual clauses.

Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy, including legal, tax, accounting, dispute, and compliance obligations. Retention periods vary by data type and business purpose.

Data Security

We use appropriate technical and organisational measures designed to protect personal data from accidental loss, unauthorised access, alteration, disclosure, or misuse. Access is restricted to personnel and processors who need data for legitimate business purposes.

Your Rights

Under UK data protection law, you may have rights to access, correct, erase, restrict, or object to processing of your personal data, and rights relating to data portability where applicable. You also have the right to withdraw consent at any time where consent is the lawful basis.

To exercise your rights, email info@infinetsolutions.co.uk. You may also lodge a complaint with the UK Information Commissioner's Office (ICO).

Cookies

We use cookies and similar technologies to operate, secure, analyse, and improve our website and marketing activity. For full details, including cookie names and durations, please see our Cookie Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect legal, operational, or service changes. The latest version is always published on this page.

Contact Us

If you have any questions about this Privacy Policy or our data processing practices, contact:
info@infinetsolutions.co.uk